Complaint Handling Mechanism and Tracker for Services
A system developed for services to be more responsive to resident feedback and increase civic participation.
An easy to use dashboard for service staff to receive resident reports and track them through to resolution
How Complaint Handling Mechanism Works
Improve Services through Civic Participation
We created an innovative Complaint Handling System, currently in use among public agencies in Indonesia, that allows residents to easily report complaints and aspirations regarding public services, and includes a custom dashboard for the responding agency to manage and resolve complaints.
Complaint Handling Mechanism Features
Submit Reports or Needs from The Ground
Clients and Residents can easily, through a few clicks, report a problem, suggestion or offer appreciation
Dashboard to Track and Resolve Reports
Staff within the public agency can easily track incoming complaints, assign responsible staff, and resolve and respond to the issue using the simple dashboard
Impact
The Impact of Atma's Complaint Handling Mechanism
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Highlights
Improving Economic Opportunity for Women Entrepreneurs: An AtmaConnect update
Here are updates by Raka Ibrahim from Atma Connect’s 24-month program to improve digital literacy and economic opportunity for women entrepreneurs in Indonesia. The work is being done under a grant from the Internet Society Fundation and its Strengthening Communities / Improving Lives and Livelihoods (SCILLS) grant program. (See Atma’s press release.) The Strengthening […]Read More
Internet Resiliency in Disaster Response
At Atma Connect, disaster resilience is core to our mission. The team is underway on a project to help several communities prone to natural disasters become disaster resilient — and to develop a replicable model for communities around the world. Having been called the “Facebook for Disasters”, Atma Connect is continually expanding our efforts to […]Read More
Fostering Community and Support in Ukraine in a Time of Crisis
In a remarkable initiative, Atma Connect reached out and fostered community and support for more than 200,000 Ukrainians over the last year. Atma took our “neighbors-helping-neighbors” infrastructure, which has reached an estimated 12 million Indonesians and Puerto Ricans, and extended its reach by translating the platform into the Ukrainian language. “Generous donors made our response […]Read More
Training the Trainers to Empower Women Entrepreneurs
Atma Connect, a leader in empowering locally-led change, has begun work to empower women entrepreneurs in the city and regency of Serang in Indonesia. The work kicked off with a “Training of Trainers” program in October 2023 for six female mentors of small businesses in the city and regency of Serang in the Banten province. […]Read More
Atma Partnering with Frontline Communities in Puerto Rico on Safe Water Quality Project via EPA Environmental Justice Grant
Atma Connect, a Puerto Rico and U.S. non-profit public interest organization, will work with community leaders and residents to improve water quality and health in Puerto Rico via an innovative new project funded by the U.S. Environmental Protection Agency (EPA). The project, Grassroots Leadership, Education, and a Safe Water Quality Network in Puerto Rico, will […]Read More